AMS User Guide
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Introduction and Overview

Introduction and Overview

Welcome to the AMS User Guide. This site contains information for users of AMS, as well as those developing forms and templates, and those who are integrating AMS with other systems within their enterprise.

This section contains an overview of AMS. The two sections below contain information for end users (on the left) and development and support staff (on the right).

The following pages present an overview of the AMS system, the business problem it addresses, the features it has, and at a high level, how it works.

  1. What is AMS and what does it do?
  2. How does AMS work?
  3. What do I need to have in order to use AMS?
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Support

To request support create a ticket at support.ams.io or email support@ams.io.

Quick Links
End Users

End User Guides

The information below is of interest to end users of AMS, it explains how to set the system up on a device and how to use apps to capture and distribute information. The apps you use will have been pre-configured for your organisation and shared with you for your use.

Setting up devices

Before you can install AMS on your phone or tablet you will need to ensure you have a compatible device and that you have a data plan that suits your usage level.

Once you are happy to continue, use the links below for instructions on how to install AMS on your particular device:

AMS has a wide range of features that can help provide additional security for your messages. These include SSL encryption for transport security and device locking for lost or stolen handsets.

If you are having issues with AMS on your device, you can reset AMS.

Using AMS to complete forms and create documents - End Users
  1. Downloading Apps
  2. Entering Data
  3. Sending Messages
  4. Viewing Messages
Message Creators & IT Departments

Technical Guides

The information in this area of designed for those who will be creating new message templates, configuring AMS to send captured information to different locations and those who will be managing an organisation's AMS environment.

Managing Messages & Message Processing

Introductions and Overviews

  1. Quick Start Tutorial
  2. Getting started
  3. Using the AMS Web Administration Tool
  4. Templates - Templates define the data to be collected from mobile users, what AMS does with that data, and how that data is presented to users within the system.
  5. Workflows - Workflows are used to dynamically control the fields on a form and to navigate a user between forms.
  6. Routes - Routes are used to convert messages to export formats and perform workflow actions on messages as they pass through AMS.
  7. Lists - Lists allow a set of shared data to be stored locally on the phone. The usual purpose for this is to create reference data from which a user can select (e.g. a list of stores or list of standard observations).
  8. Tags - Tags are used to create groups of templates, lists and mobile accounts, and to automate the assignment of templates and lists to accounts
  9. AMS Security
Managing AMS - Organisational Managers and IT
  1. Integration
  2. Monitoring
  3. Supporting users - user logs, device management
  4. AMS Security

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